Privacy Policy

Rouse Services LLC ("Rouse", "we", "our") respects your privacy. This policy describes the personal information we collect through rouseservices.com, how we use it, and your rights.

Information we collect

We collect:

• Information you give us. When you request a demo, contact sales, or subscribe to the Market Trends Report, we collect your name, company, title, email, phone, country, and the message you send. We use this to respond to your inquiry and follow up about our solutions.
• Automatic information. Our servers log standard technical information (IP address, browser type, pages visited, referring URL, timestamp). We use this to operate the site, prevent abuse, and improve performance.

How we use your information

• To respond to demo requests and sales inquiries.
• To deliver the quarterly Market Trends Report you subscribed to.
• To operate, secure, and improve the website.
• To comply with legal obligations.

We do not sell your personal information. We do not share it with third parties except service providers acting on our behalf (e.g., email delivery, hosting) under confidentiality obligations, or as required by law.

Cookies

We use essential cookies to operate the site. We do not use advertising cookies or cross-site tracking. Analytics are provided by Cloudflare Web Analytics, which is cookieless and does not identify individual visitors.

Data retention

Demo request details are retained for up to 90 days in operational systems before being moved to our CRM under standard enterprise retention. You may request deletion at any time (see "Your rights" below).

Security

We apply SOC-aligned security protocols, encryption in transit and at rest, and ongoing testing to protect personal information. See our Enterprise security practices for details on how we handle client data in our platforms.

Your rights

Depending on your jurisdiction (GDPR in the EU/UK, CCPA/CPRA in California, PIPEDA in Canada, Privacy Act in Australia) you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your information.
• Object to or restrict processing.
• Receive a portable copy of your data.

To exercise any right, contact us at our contact page or call +1-310-360-9200. We respond within one business day.

Parent company

Rouse is a wholly-owned subsidiary of Ritchie Bros. Personal information may be shared with Ritchie Bros. for integrated product delivery (e.g., Fleet Manager's access to Ritchie List, Marketplace-E, IronPlanet, and live auctions). Ritchie Bros.'s privacy practices are published at ritchiebros.com/privacy-notice.

Children

Our services are directed at construction industry professionals, not children. We do not knowingly collect information from anyone under 16.

Changes to this policy

We may update this policy from time to time. Changes will be posted here with an updated "Last updated" date. Material changes will be communicated via email to active clients and demo requesters.

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